CATENAZZO Giuseppe
Giuseppe Catenazzo est enseignant-chercheur permanent en marketing à ICN Business School. Docteur en management de l'Université de Genève (Suisse), Monsieur Catenazzo est formateur en management certifié par la Chartered Association of Business Schools (CMBE), Certified Member of the Market Research Society (CMRS) et Fellow of the Chartered Institute of Marketing (FCIM) en Grande-Bretagne. Il est également titulaire d'une certification professionnelle en études de marché (IPC) aux Etats-Unis. Avant de rejoindre ICN Business School où il enseigne principalement dans les campus de Nancy, France et de Nuremberg en Allemagne, Giuseppe Catenazzo a enseigné et fait de la recherche dans plusieurs écoles de commerce en France et en Suisse, et collaboré avec un institut valaisan (Suisse) en études de marché. En plus de son doctorat, Monsieur Catenazzo a étudié la gestion d'entreprise en Italie (Licence 3), en France (Master 2 Professionnel et Recherche), et l'économie en Grande-Bretagne (Postgrade). Ses recherches ont été publiées récemment dans Production Planning & Control et dans Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior.
Diplômes et formations
Postes
Cours enseignés
Intêrets de Recherche
Publications
CATENAZZO, G., “Travellers’ preferences for high-speed rail services: a kick-off study”, Anatolia: An International Journal of Tourism and Hospitality Research, Septembre 2022
CATENAZZO, G., “Frequent Flyer Programme” dans Encyclopedia of Tourism Management and Marketing., Dimitrios BUHALIS Ed., Edward Elgar Publishing, vol. 1, 2022
CATENAZZO, G., Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era, IGI Global, Etats-Unis d’Amérique, 2022
CATENAZZO, G., Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era, IGI Global, 2022
CATENAZZO, G., “Comment gérer les risques de votre TPE-PME ?”, Monde Economique, Février 2021
ILLY, P.-L., G. CATENAZZO, “Le placement de produits dans un jeu vidéo : accepté par les joueurs et gagnant pour la marque ?”, Monde Economique, Février 2021
BARBIERI, S., G. CATENAZZO, E. FRAGNIÈRE, “Service Design and Enterprise Risk Management for Knowledge-Based Services: A Practical Approach for Auditors and Consultants” dans Handbook of Research on Recent Perspectives on Management, International Trade, and Logistics., Güner Koç Aytekin and Çaglar Dogru Ed., IGI Global, chap. 1, pp. 1-19, 2021
CATENAZZO, G., “Bientôt les vacances d’été ! Où irons-nous cet été ? Une enquête dans la Région lémanique”, Monde Economique , Juillet 2020
CATENAZZO, G., M. PAULSSEN, “Product defects are not created equal: prioritizing production process improvements”, Production Planning and Control, Février 2020, vol. 31, no. 4, pp. 338-353
CATENAZZO, G., M.PAULSSEN, “Complaining about Product Defects: The Moderating Role of Severity and Warranty on Quality Perceptions” dans POMS conference, 2017, Seattle, Etats-Unis d’Amérique
CATENAZZO, G., M.PAULSSEN, “Complaining about product defects: The moderating role of Severity and Warranty on Quality Perceptions” dans EMAC conference, 2017, Groningen, Pays-Bas
CATENAZZO, G., M.PAULSSEN, “Product Defects are not Created Equal: Prioritizing Process Improvements” dans EurOMA conference, 2016, Trondheim, Norvège
PAULSSEN, M., G.CATENAZZO, “No mercy for products: recovery effects for products and services”, Journal of Consumer Satisfaction & Complaining Behaviour, Décembre 2015, vol. 28, pp. 90-103
CATENAZZO, G., M.PAULSSEN, “Impact of Product Defects on Quality Perceptions: The Moderating Role of Defect Severity” Jahrestreffen der Froschungsgruppe Konsum und Verhalten. 2015, Potsdam, Allemagne
CATENAZZO, G., E.FRAGNIÈRE, N.GUILLAUME-GENTIL, “Satisfaction and pricing for accounting services to very small enterprises.”, International Journal of Economics and Accounting, 2014, vol. 5, no. 2, pp. 145-164
PAULSSEN, M., G.CATENAZZO, “Not all Product Defects Are Created Equal, Prioritizing Process Improvements” dans EurOMA conference, 2013, Dublin, Irlande
CATENAZZO, G., E.FRAGNIÈRE, “Small shareholder control of listed companies’ administrators during annual general meetings: An experimental study”, International Journal of Behavioural Accounting and Finance, 2012, vol. 3, no. 1/2, pp. 46-64
CATENAZZO, G., J.D’URSO, E.FRAGNIÈRE, J.TUBEROSA, “Influences of Public Ecological Awareness and Price on Potable Water Consumption in the Geneva Area” dans Climate Change and the Sustainable Management of Water Resources., W. Leal Filho Ed., Springer, chap. 32, pp. 499-513, 2012
CATENAZZO, G., M.PAULSSEN, “No Mercy for Products – Recovery Effects for Products and Services” dans EMAC conference, 2012, Lisbon, Portugal
PAULSSEN, M., G.CATENAZZO, “No Mercy for Product Defects – Recovery Effects for Product and Services” Workshop on Marketing Metrics, Risk and Performance Modeling. 2012, Berlin, Allemagne
CATENAZZO, G., E.FRAGNIÈRE, “Internal Control Systems in Switzerland: are we ready? Results of an academic survey”, Newsletter de l’Association suisse d’audit interne (IIA Switzerland), 2011
CATENAZZO, G., E.FRAGNIÈRE, “Managing the Risks of the ‘Invisible'”, Service Science, 2011, vol. 3, no. 3, pp. IV (editorial)
PAULSSEN, M., G.CATENAZZO, “Product defects, complaining behaviour and their impact on quality perceptions and loyalty” Lake Leman Organization Research Group (LL’ORG). 2011, Genève, Suisse
CATENAZZO, G., A.EPALLE, E.FRAGNIÈRE, J.TUBEROSA, “Testing the impact of sustainable development policies in Canton Geneva”, Management of Environmental Quality, 2010, vol. 21, no. 6, pp. 845-861
CATENAZZO, G., E.FRAGNIÈRE, “Implementation of Compulsory Internal Control System within Swiss organisations: Perceptions among Accountants and Workers in Geneva”, International Journal of Economics and Accounting, 2010, vol. 1, no. 1/2, pp. 53-75
CATENAZZO, G., E.FRAGNIÈRE, “Pricing Traditional Travel Agency Services: A Theatre-based Experimental Study”, Journal of Service Science and Management, 2010, vol. 3, no. 2, pp. 272-280
CATENAZZO, G., E.FRAGNIÈRE, B.RIBORDY, J.TUBEROSA, “s the 2008 financial turmoil increasing the risk of a bank run? An empirical research in Geneva”, International Journal of Modern Accounting and Auditing, 2010, vol. 6, no. 1, pp. 29-45
CATENAZZO, G., J.D’URSO, E.FRAGNIÈRE, J.TUBEROSA, “Influences of Public Ecological Awareness and Price on Potable Water Consumption in Geneva” dans Climate–Klima 2010 online conference, 2010, Hamburg, Allemagne
CATENAZZO, G., E.FRANIERE, “Identifying Bank Runs Signals through Sociological Factors: An Empirical Research in the Geneva Area” dans The Handbook of Banking Crises., G. Gregoriou Ed., Taylor and Francis- CRC Press, chap. 26, pp. 489-502, 2009
CATENAZZO, G., E.FRAGNIÈRE, “Do Travel Agencies Provide Sufficient Value to Their Clients?” dans 4th International Conference on Services Management “Managing Services across Continents”, 2009, Oxford, Royaume Uni
CATENAZZO, G., E.FRAGNIÈRE, “Fonction clé dans la gestion d’entreprise : le Risk Management”, Entreprise Romande, 2008
CATENAZZO, G., J.D’URSO, “Les Genevois préfèrent une taxe sur l’or bleu que sur l’or noir”, L’Agefi, 2008
CATENAZZO, G., E.FRAGNIÈRE dans 2nd European Risk Conference, 2008, Milan, Italie
CATENAZZO, G., J.D’URSO, E.FRAGNIÈRE, J.TUBEROSA, “Influences of Public Ecological Awareness and Price on Potable Water Consumption in Geneva” dans International World Water Association’s XIIIth World Water Congress, 2008, Montpellier, France
CATENAZZO, G., E.FRAGNIÈRE, La Gestion des Services, Edition Economica, Paris, France, 2008